FAQs

I have Booked tickets online – what are the next steps?
In the next few minutes, you will receive an e-mail regarding your purchase request. This is not a confirmation of the order, it only means we are handling the confirmation of your order.
 
Usually within a few hours, and no longer than one business day, you will receive your order confirmation e-mail (or another answer regarding your order).
 
The confirmation e-mail contains very important details and guidelines. Please read the guidelines specified in the Confirmation e-mail carefully.
 
If the ticket category was marked as “Immediate confirmation” you will get the confirmation e-mail within a few minutes.
 
Event Cancelled / Postponed
If your event has been canceled or postponed, we will contact you via e-mail with all relevant details and next steps.
 
If the event is canceled – We will ask you to return the tickets and you will be refunded for your purchase.
 
If the event is postponed – The tickets are usually valid for the new date. If you are not able to attend the rescheduled event we can try to resell your tickets on our website. In this case, we cannot grantee a refund.
 
Is it possible to cancel or change my order?
Once you place your order, we immediately address our suppliers and purchases the tickets for you, with no option to cancel or change the purchase.